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Return Policy

Return Policy and Refund Policy

Return, Exchange, Refund and Cancellation Policy:

Please call us at 516-294-9444 about any of our policies. We welcome your input.



Any request to return merchandise must be made by requesting an Returns Goods Authorization (RGA) via email to: sales@americanofficesolutions.com


  • Only merchandise with a valid RA # can be returned. Items must be returned in the original package and in resalable condition.
  • Shipping cost to return merchandise must be paid by the consumer.(except if the error is ours)
  • Most merchandise is NOT RETURNABLE. If our manufacturer will take a product back, there will be a re-stocking charge of up to 30% of the current sell price.
  • Request for returns must be made within 5 days of receipt of merchandise.
  • Special or custom ordered merchandise MAY NOT BE RETURNED-NO EXCEPTIONS!
  • Cancellation of your order must be made within 1 hour of purchase and we will email you a cancellation number.
  • Exchanges normally can be made if there is a product defect.
  • Refund will be made in the same method as payment was made.


Please feel free to call us with ANY questions you may have on these products or any products from our other websites.


Please call us with any questions prior to your purchase if you are not sure of what you are ordering.
(516) 294-9444. Thank you.

 

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